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Frequently Asked Questions

Frequently Asked Questions

I see error "The application failed to initialize (0xc0000135)". What should I do?

You will need to install Microsoft .Net framework. You can download it from Microsoft's site.

Why secret disk version 1 does not work with Windows 10?

Secret disk version 1 was released many years ago, while Windows 10 wasn't released yet. We have stopped support for version 1 few years ago, because we have newer version 2 and then we released version 3, which is available at our web site. Version 3 works fine with Windows 10. We're sorry, version 1 does not support Windows 10, and we don't provide support for it anymore.

What is the difference between basic version and PRO?

After upgrading to PRO version you will get access to locked functions of basic version. PRO version contains more extra functions.

Where I can download PRO version?

We have no separate download of PRO version. You can convert basic version of the software into PRO version. Thus, basic version will get more new functions immediately. Just enter your order number into registration form which is located in the basic version of the software.

Where is my activation key?

We don't use activation keys anymore. You will need just to know your order number to activate PRO version of the software. Order number will arrive to you by email, upon completing your purchase.

I forgot my password for secret disk. What should I do?

Sorry, we can't help. We don't know your password. If you forgot your password - there is no chance to recover your data.

I got error message

Please make a screenshot of the error message. Or send us complete text of the error message.

If you have another question, please, click here.

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Agenia, GmbH.
Baaderstrasse 15
80469 Munich

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